FAQ

Yes, all our furniture is designed and manufactured in Poland – in our factory in Piaseczno.

All products from the Express 48H series are in our warehouse, therefore the order processing takes 2-3 days from the moment the payment is posted to the account or the order for cash on delivery. The production furniture processing time is 4-5 weeks from the moment the payment is posted. In the case of non-standard furniture, the processing time may be extended to 8 weeks.

The price of transport depends on the dimensions and weight of the ordered goods. The cost of delivery is given when placing the order.

Our website displays prices for products available immediately. In the case of custom furniture, the price is variable and depends on the furniture configuration you choose. Contact our sales department and you will receive a price offer for the products you are interested in.

ayala@ayala.com.pl
+48 694 233 000.

On the day of shipment, you will receive an email with a shipment confirmation and a waybill number, which allows you to track the status of your shipment on the courier company's website.

Yes, you can collect the goods in person at our office after arranging a possible date and time of collection with us.

AYALA SA
Julianowska 59A
05-500 Piaseczno
Poland
Phone +48 694 233 000

Standard deliveries are made Monday through Friday, 8:00 a.m. to 4:00 p.m. We offer a telephone notification service so you can arrange your preferred delivery time. Delivery after 4:00 p.m. is also available for selected locations and will incur additional charges.

We do not offer delivery of our products on weekends.

The courier will contact you by phone or text message to set a new delivery date. If they don't get in touch, they will leave a notice.

When receiving, be sure to prepare a Damage Report in the presence of the courier. Send the original report to our company by e-mail (scan) or by post to the following address within a maximum of 5 working days:

AYALA SA
Julianowska 59A
05-500 Piaseczno
Poland
Phone +48 694 233 000

reklamacje@ayala.com.pl

After receiving the protocol, our complaints department will contact you.
Failure to prepare a damage report may result in rejection of the complaint.

For larger orders, prices can be negotiated. Details are available at the Customer Service Office.

• Quick transfer / BLIK / payment card
• Cash on delivery
• Traditional transfer
• Cash on delivery

Check that your email address or username and password are correct (case sensitive).

Turn off Caps Lock.

Use the "Forgot Password" option and follow the reset instructions.

If the problem persists, please contact the Customer Service Office (form on the website, e-mail: ayala@ayala.com.pl or phone: +48 694 233 000).

Complete the returns form available online in your account or send an email with your return information.

Please contact our Customer Service Office by phone at +48 694 233 000 .

Returns are only possible for goods that are intact, in original packaging, unused and have no signs of use or damage.

The cost of returning the goods is the responsibility of the buyer.

In most cases, yes – we can configure the chair according to your preferences from our offer.

Fill out the complaint form, attach photos and a description of the problem. Send the documents to: reklamacje@ayala.com.pl

You will receive a claim number which will allow you to track the status of your complaint.

Yes, car washes require connection to water and sewage systems.

Yes, the VAT invoice is sent automatically to the email address provided when placing the order after it has been fulfilled.

We use data encryption, regular security audits, access control and system monitoring. Our employees undergo periodic data protection training.

Yes, as part of our loyalty program we prepare special offers and discounts for regular customers.

Yes, you can freely modify custom furniture by selecting your preferred elements from the available patterns.
We are also happy to accept unusual projects 🙂

Once an order has been placed, the possibility of modifications is limited and only possible if the production of the furniture has not been commissioned.

No, we do not currently offer insurance, but we do provide a guarantee as per our policy.

No, as standard, furniture is delivered for self-assembly - however, we offer the option of assembly for an additional fee.

A pre-order product is available before the official release. Orders are fulfilled after the release date, often with a discount.

We start production after the deposit is paid. The amount of the deposit is determined individually and depends on the size of the order.

Typically 5 to 10 business days from receipt of return shipment.

The delivery date cannot be changed, the carrier delivers the shipment as soon as possible (usually 1 business day)

Yes, we have all the components for our furniture and we offer spare parts.

Log in to your account and go to the "My Orders" section or contact Customer Service

Yes, it is possible to reupholster, but this does not apply to all models. We consider each case individually, so please contact us to discuss the details.

Yes, we invite you to our headquarters and see the Showroom in Warsaw or at our distributor near Wrocław.

SHOWROOM WARSAW

Julianowska 59A
05-500 Piaseczno

SHOWROOM WROCLAW

PERFECT STUDIO
ul. Zmigrodzka 5
55-110 Prussice

No, so if you plan to visit us it is best to check in advance whether the furniture you are interested in is on display. At the request of our customers, our display is constantly modified. Contact us by e-mail or phone.e-mail ayala@ayala.com.pl
tel. +48 694 233 000.

No, some of the assortment is stored in an external warehouse and we need about 1-2 business days to complete your order. The exception are some accessories and spare parts - to make sure that a given product is available on site, contact our sales department.

To increase the durability of the hydraulic pump, remember to tighten the lever after adjusting the seat to the appropriate height.
The lever acts as a brake, stopping the pump and preventing it from falling.

In every hydraulic pump, the pressure increases during lifting, which must drop slightly after reaching the maximum - applying the brake prevents this.

The pump has 3 operating modes:

• Lifting – lightly press the pedal (do not press all the way down),
• Lowering – press the pedal all the way down and hold,
• Lock (brake) – lift the lever up; to release it, simply press the lever.

Correct use of these modes significantly extends the life of the pump and prevents premature wear.

Yes, please contact us by phone or email to arrange the details and shipping costs. Each order is individually agreed with the customer.

Check that the hub (the metal plate that connects the pump to the seat) is installed correctly.
The hub should be placed with the larger bend towards the front on the pump pin so that the hub contacts the seat from the front and back of the seat.

Check if you are blocking the pump correctly during operation, if the brake is on. The pump is blocked by lifting the pump lever up. The pump will then not lower, and the seat rotation will also be blocked. To release the lock, press the pump lever down slightly.

Pallet shipments are delivered to the specified address or unloading point. To bring or drop off a shipment to a specific location, ask for additional information when placing an order. Services are additionally paid and calculated individually for each shipment.

No, we do not accept orders by phone. We accept orders electronically through the store system and by email. However, please contact us at +48 694 233 000 , our sales department will answer questions and help you choose furniture.

Find the exact place where the water is leaking from. First of all, pay attention to: connections, cables, seals under the handset socket and mixer, and the strainer with the drain. In the event of a larger problem that you cannot handle yourself, record a video. The recording should show the specific place from which the water is leaking. Send the prepared video along with a description of the problem and the invoice to the following e-mail address: reklamacje@ayala.com.pl

Please note that water may splash during operation and enter through the hole in the handset jack. The hole is larger to allow you to pull out the handset freely and ensure comfortable operation.

• Monday 8:00–16:30
• Tuesday 8:00–16:30
• Wednesday 8:00–16:00
• Thursday 8:00–16:00
• Friday 8:00–15:00
• weekends and holidays closed

The possibility of change depends on the status of the shipment. Please contact us as soon as possible after placing the order.

Cancellation and modification is possible for the 48H offer. Does not apply to custom furniture, any modifications during the production process may be impossible or are subject to additional costs.

No, we do not offer installment payments.

Yes, we prepare individual discount offers for business clients. Contact us for details.

No, we do not have our own service, but we cooperate with external services. Contact us for more details.

You can place orders both as a company and as an individual.

Yes, we can send upholstery and finish samples upon request for a fee.

Yes, some car wash models have the option of adding an electric footrest.